Refund Policy

Return & Refund Policy – Indus Gifts

At Indus Gifts, we strive to ensure that every customer receives high-quality products and a great shopping experience. If you are not completely satisfied with your purchase, our return and refund policy is outlined below.

Returns

We accept returns within 7 days of delivery under the following conditions:

• The item must be unused, undamaged, and in its original packaging.

• All tags, accessories, and original invoice must be included.

• The product should not show any signs of use or wear.

Certain products are not eligible for return, including:

• Customized or personalized gifts

• Corporate bulk orders made specifically for a client

• Items damaged due to misuse or improper handling by the customer

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Your order number

• Photos or videos of the damaged or incorrect product

• A brief description of the issue

After verification, we will arrange a replacement or refund.

Refunds

Once your returned product is received and inspected, we will notify you about the status of your refund.

If approved:

• The refund will be processed to the original payment method.

• Refunds usually take 5–7 business days to reflect, depending on your bank or payment provider.

Shipping charges (if any) are non-refundable, unless the return is due to a damaged or incorrect item.

Return Shipping

Customers may be responsible for return shipping costs unless the return is due to a defective or incorrect product sent by us.

Cancellation Policy

Orders can be cancelled before they are shipped. Once an order has been shipped, it cannot be cancelled.

Contact Us

For return or refund requests, please contact our support team:

Email: indusgifthouse@gmail.com
Business Name: Indus Gifts

Contact :- 7987803105

We aim to resolve all issues as quickly as possible and ensure a smooth experience for our customers.